Policies
This page houses all of the key policies relevant to clients and associates of Behavioural Edge Psychology.
Behavioural Edge Psychology recognises that Artificial Intelligence (AI) technologies present both opportunities and risks in the delivery of psychological services. This policy establishes clear guidelines for the responsible, ethical, and competent use of AI tools in our practice, ensuring compliance with AHPRA's Professional Competencies for Psychology and the APS Code of Ethics.
This Clinical Governance Policy establishes a comprehensive framework to ensure the delivery of safe, ethical, high-quality psychological services that meet regulatory requirements and protect client wellbeing. This policy applies to all aspects of psychological practice conducted under this sole trading entity.
To establish a clear, accessible, and fair process for receiving, managing, and resolving complaints from clients and other stakeholders in a manner that is respectful, timely, and promotes continuous improvement.
Behavioural Edge Psychology is committed to maintaining accurate, secure, and accessible client records in accordance with legal, professional, and ethical obligations. This policy establishes comprehensive standards for the creation, retention, storage, and destruction of all clinical and administrative records.
Behavioural Edge Psychology is committed to providing high-quality psychological services and maintaining the highest standards of professional conduct. We value feedback from our clients and recognise that concerns and complaints provide valuable opportunities for learning, improvement, and maintaining trust in the therapeutic relationship.
This policy establishes a clear, transparent, and accessible process for clients to provide feedback, raise concerns, or make formal complaints. It ensures compliance with the AHPRA Code of Conduct (specifically clauses 4.5 and 4.6), the Australian Psychological Society Code of Ethics, and relevant legislation.
Behavioural Edge Psychology is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and manage your personal and sensitive information.
As registered psychologists with the Australian Health Practitioner Regulation Agency (AHPRA) and members of the Australian Psychological Society (APS), we also comply with the relevant codes of ethics and professional standards that govern psychological practice in Australia.
By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
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These Terms of Use constitute a legally binding agreement between you ("you", "your", or "User") and Behavioural Edge Psychology. Please read these terms carefully before using the Website.
We reserve the right to modify these Terms of Use at any time without prior notice. Your continued use of the Website following any changes constitutes your acceptance of the new Terms of Use. We recommend that you review these terms periodically for any updates or changes.